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If you’re like us, you depend on word-of-mouth when you’re considering a large decision. And if there’s information available to you, why would you do any different? At Gene Langan Volkswagen, we encourage our visitors to leave honest, unfiltered feedback regarding their experience at our dealership. It lets us know how we’re doing, helps us identify any areas where we can improve, and helps us give credit where it’s due. It keeps us fresh. So feel free to peruse the honest customer feedback below, and if you’ve been to our dealership recently, leave some of your own. We’d love to hear from you!

 

Customer Lobby
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Urban working mother 01 Aug 2017
Just came home with a 2014 tornado red Jetta Sportswagen purchased with Dave Crecco's help and could not be happier. Looked at a couple before we bought this one. Very happy with the car and the dealership. Hated the slick showroom we had been in at another dealer - felt right at home at Gene Langan...'s. Dave was kind and cheerful, informative and patient throughout the process. I had two kids with me on the first trip (we are from the Boston area) and the kids were enchanted by the collection of old VWs (as was I) and the selection of ice cream in the lounge :) They were more than fair with the trade in of our very well-used car that we'd been driving for 11 years. Steve was friendly and clear about financing and insurance issues - relatively easy to make decisions with his explanations - he had recommendations but wasn't remotely pushy about financing, warranty options, etc. Gene was also lovely and patient in explaining every detail of the car to me, making sure I was very comfortable before I drove off. I'd drive two hours again to purchase from them. Thanks for a very easy, nearly stress-free experience everyone! Had an awesome drive home in the impeccably detailed new-to-us car with the new brakes and tires GL always provides! Show more
5 rate
Cars.com
Michelle Steele 30 Jul 2017
I had a great experience! My third VW purchase from the SAME salesman; Tyler! I have always found him to be helpful, patient and generally willing to do the best he can for me! The finance gentleman (whose name eludes me at this moment) was also very helpful and I felt forthright with gap ins/ exten...ded warranty. I appreciate and value directness. The finale at "the museum" with Gene Jr. was icing to a overall great experience! Show more
5 rate
Cars.com
Celticsfan18 24 Jul 2017
I had an excellent expierence at Langan. I let Roger the salesman know what I had in mind and he compiled a list of low mileage pre-owned cars that fit the profile of what I was looking for. I ended up getting a car with lower mileage and a lower price than I was expecting. I highly reccomend goi...ng to Glastonbury Langan to purchase a new or pre-owned VW Show more
5 rate
Cars.com
Jim C 19 Jul 2017
If buying a used car, must see David and Gene Langan VW in Glastonbury
5 rate
Cars.com
Chelsea 17 Jul 2017
I was pretty nervous to buy my first car and I had been to a previous dealership before coming to Gene. I was pleasantly surprised with how friendly and open all of the staff was. Not to mention, the owner of the dealership was seated at the front of the door to greet everyone. I'm so proud to say t...hat my first car is from this dealership! I couldn't be any happier. Show more
5 rate
Cars.com
John P., East Berlin, East Berlin, CT 06 Jul 2017
The total experience is just so low key and easy going.  They make buying or leasing a car a great experience.  I just got my fourth Jetta, and third GLI from them.You have to go, if only to see the showroom - a couple of wonderfully restored VW's will surely greet you, and the delivery area s...ports more old Porsches than you'll see at a car show!Once you have the vehicle, service is quick and easy, and they open early on Saturday. Show more
5 rate
Yelp
John P 05 Jul 2017
The total experience is just so low key and easy going. They make buying or leasing a car a great experience. I just got my fourth Jetta, and third GLI from them. You have to go, if only to see the showroom - a couple of wonderfully restored VW's will surely greet you, and the delivery area sport...s more old Porsches than you'll see at a car show! Once you have the vehicle, service is quick and easy, and they open early on Saturday. Show more
5 rate
Cars.com
Ashleigh 02 Jul 2017
Buying your first car seems pretty intimidating as it is..then I added the pressure of falling in love with a car that was in a completely different state! Thankfully my first experience with buying a car went smoother than expected. Tyler Martocci was wonderful to work with!!!! He made sure I had e...verything I needed gathered and sent ahead of time so that when I arrived my car was ready for me. :) I thank him for his patience and kindness. I highly recommend Gene Langan Volkwagen in Glastonbury to anyone looking for a great experience in or out of state!! Show more
5 rate
Cars.com
Jeff G., Glastonbury, CT 09 Jun 2017
This was the best car buying experience I've ever had! Gene Jr. , Dennis, Brandon and Steve were all super to work with. Langan Volkswagen has mad car buying an experience.
5 rate
Yelp
Jennifer 03 Jun 2017
Fantastic experience with buying my car, I actually stopped by today to thank Roger for all of his help. I would highly recommend Langan! I love my new VW!
5 rate
Cars.com
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