How Are We Doing?

If you’re like us, you depend on word-of-mouth when you’re considering a large decision. And if there’s information available to you, why would you do any different? At Gene Langan Volkswagen, we encourage our visitors to leave honest, unfiltered feedback regarding their experience at our dealership. It lets us know how we’re doing, helps us identify any areas where we can improve, and helps us give credit where it’s due. It keeps us fresh. So feel free to peruse the honest customer feedback below, and if you’ve been to our dealership recently, leave some of your own. We’d love to hear from you!

 

Customer Lobby
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Tess Z. 29 Nov 2017
This dealership was top notch! Everyone I dealt with was pleasant and professional. My salesman, Denis knew what he was talking about and was in no way pushy what-so-ever. After I decided on the 2018 Tiguan the process was absolutely painless. I enjoyed going up to the museum to pick up the car and ...meeting Gene Jr., he made sure I knew how to work everything in the car. I would recommend this dealership to anyone who is looking for a new or used vehicle. Show more
5 rate
Cars.com
Jenn W 18 Nov 2017
Tyler did an excellent job of making the buying experience so smooth and effortless. I gave him a heck of a time between the timing of my TDI buyback and all my questions and special requests. He handled every bit of it professionally, with candor and always with a smile. The other members of the... Langan team that helped Tyler with the final sale process were just as polite, professional and candid. Look forward to working them through the years. Show more
5 rate
Cars.com
Jay 31 Oct 2017
The whole experience was great from start to finish. Bob made the whole transaction and delivery as simple as it could be, made one of my least pleasant things to do a pleasure.
5 rate
Cars.com
David from Hadlyme 09 Oct 2017
I came to Gene Langan and they took care of me as they always do. Dan A. was terrific as we're the rest of the guys. I purchased a Jetta with a stick shift. It has beautiful white seats and its color on the outside is a slightly reddish brown. The color shines differently in all kinds of lights.... Sometimes I look at it and say, "Brown, how gross!" But other times, in sun for example, I say, "It looks almost copper. How cool." I leased a previous car from Dan A. This time I got to know him much better, and I found out he has a weakness for donuts. Show more
5 rate
DealerRater
VW lover 24 Aug 2017
Miguel was excellent to work with. My first VW in about 10 years. We have had bugs, passats, a eurovan, a Jetta wagon And now another bug. All from Langan VW. Highly recommend.
5 rate
Cars.com
John R 17 Aug 2017
Dave was outstanding and exceeded my expection. It was truly a pleasurable new car buying experience. All involved were honest, courteous and professional. I would highly recommend this dealership to anyone. ¿
5 rate
Cars.com
Evan 10 Aug 2017
Excellent experience here. The sales people were great.
5 rate
Cars.com
TnTRyan 05 Aug 2017
Tyler M. and the whole crew at Langan VW in Glastonbury CT delivered the kind of car buying experience everyone should have! From start to finish, Tyler and everyone at Langan was a pleasure to deal with - helpful, responsive and easy-going (i.e. totally customer-focused!), and my husband and I were... treated to true teamwork among the rest of the staff in the process of putting the deal together for the purchase of our gorgeous new 2018 Atlas SEL Premium. We will be returning customers, I am sure! Show more
5 rate
Cars.com
Urban working mother 01 Aug 2017
Just came home with a 2014 tornado red Jetta Sportswagen purchased with Dave Crecco's help and could not be happier. Looked at a couple before we bought this one. Very happy with the car and the dealership. Hated the slick showroom we had been in at another dealer - felt right at home at Gene Langan...'s. Dave was kind and cheerful, informative and patient throughout the process. I had two kids with me on the first trip (we are from the Boston area) and the kids were enchanted by the collection of old VWs (as was I) and the selection of ice cream in the lounge :) They were more than fair with the trade in of our very well-used car that we'd been driving for 11 years. Steve was friendly and clear about financing and insurance issues - relatively easy to make decisions with his explanations - he had recommendations but wasn't remotely pushy about financing, warranty options, etc. Gene was also lovely and patient in explaining every detail of the car to me, making sure I was very comfortable before I drove off. I'd drive two hours again to purchase from them. Thanks for a very easy, nearly stress-free experience everyone! Had an awesome drive home in the impeccably detailed new-to-us car with the new brakes and tires GL always provides! Show more
5 rate
Cars.com
Michelle Steele 30 Jul 2017
I had a great experience! My third VW purchase from the SAME salesman; Tyler! I have always found him to be helpful, patient and generally willing to do the best he can for me! The finance gentleman (whose name eludes me at this moment) was also very helpful and I felt forthright with gap ins/ exten...ded warranty. I appreciate and value directness. The finale at "the museum" with Gene Jr. was icing to a overall great experience! Show more
5 rate
Cars.com
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