How Are We Doing?

If you’re like us, you depend on word-of-mouth when you’re considering a large decision. And if there’s information available to you, why would you do any different? At Gene Langan Volkswagen, we encourage our visitors to leave honest, unfiltered feedback regarding their experience at our dealership. It lets us know how we’re doing, helps us identify any areas where we can improve, and helps us give credit where it’s due. It keeps us fresh. So feel free to peruse the honest customer feedback below, and if you’ve been to our dealership recently, leave some of your own. We’d love to hear from you!

 

Customer Lobby
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David from Hadlyme 09 Oct 2017
I came to Gene Langan and they took care of me as they always do. Dan A. was terrific as we're the rest of the guys. I purchased a Jetta with a stick shift. It has beautiful white seats and its color on the outside is a slightly reddish brown. The color shines differently in all kinds of lights.... Sometimes I look at it and say, "Brown, how gross!" But other times, in sun for example, I say, "It looks almost copper. How cool." I leased a previous car from Dan A. This time I got to know him much better, and I found out he has a weakness for donuts. Show more
5 rate
DealerRater
VW lover 24 Aug 2017
Miguel was excellent to work with. My first VW in about 10 years. We have had bugs, passats, a eurovan, a Jetta wagon And now another bug. All from Langan VW. Highly recommend.
5 rate
Cars.com
John R 17 Aug 2017
Dave was outstanding and exceeded my expection. It was truly a pleasurable new car buying experience. All involved were honest, courteous and professional. I would highly recommend this dealership to anyone. ¿
5 rate
Cars.com
Evan 10 Aug 2017
Excellent experience here. The sales people were great.
5 rate
Cars.com
TnTRyan 05 Aug 2017
Tyler M. and the whole crew at Langan VW in Glastonbury CT delivered the kind of car buying experience everyone should have! From start to finish, Tyler and everyone at Langan was a pleasure to deal with - helpful, responsive and easy-going (i.e. totally customer-focused!), and my husband and I were... treated to true teamwork among the rest of the staff in the process of putting the deal together for the purchase of our gorgeous new 2018 Atlas SEL Premium. We will be returning customers, I am sure! Show more
5 rate
Cars.com
Urban working mother 01 Aug 2017
Just came home with a 2014 tornado red Jetta Sportswagen purchased with Dave Crecco's help and could not be happier. Looked at a couple before we bought this one. Very happy with the car and the dealership. Hated the slick showroom we had been in at another dealer - felt right at home at Gene Langan...'s. Dave was kind and cheerful, informative and patient throughout the process. I had two kids with me on the first trip (we are from the Boston area) and the kids were enchanted by the collection of old VWs (as was I) and the selection of ice cream in the lounge :) They were more than fair with the trade in of our very well-used car that we'd been driving for 11 years. Steve was friendly and clear about financing and insurance issues - relatively easy to make decisions with his explanations - he had recommendations but wasn't remotely pushy about financing, warranty options, etc. Gene was also lovely and patient in explaining every detail of the car to me, making sure I was very comfortable before I drove off. I'd drive two hours again to purchase from them. Thanks for a very easy, nearly stress-free experience everyone! Had an awesome drive home in the impeccably detailed new-to-us car with the new brakes and tires GL always provides! Show more
5 rate
Cars.com
Michelle Steele 30 Jul 2017
I had a great experience! My third VW purchase from the SAME salesman; Tyler! I have always found him to be helpful, patient and generally willing to do the best he can for me! The finance gentleman (whose name eludes me at this moment) was also very helpful and I felt forthright with gap ins/ exten...ded warranty. I appreciate and value directness. The finale at "the museum" with Gene Jr. was icing to a overall great experience! Show more
5 rate
Cars.com
Celticsfan18 24 Jul 2017
I had an excellent expierence at Langan. I let Roger the salesman know what I had in mind and he compiled a list of low mileage pre-owned cars that fit the profile of what I was looking for. I ended up getting a car with lower mileage and a lower price than I was expecting. I highly reccomend goi...ng to Glastonbury Langan to purchase a new or pre-owned VW Show more
5 rate
Cars.com
Jim C 19 Jul 2017
If buying a used car, must see David and Gene Langan VW in Glastonbury
5 rate
Cars.com
Chelsea 17 Jul 2017
I was pretty nervous to buy my first car and I had been to a previous dealership before coming to Gene. I was pleasantly surprised with how friendly and open all of the staff was. Not to mention, the owner of the dealership was seated at the front of the door to greet everyone. I'm so proud to say t...hat my first car is from this dealership! I couldn't be any happier. Show more
5 rate
Cars.com
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